If you have any questions about specific items and whether these items will suit your purpose, please contact us prior to ordering. We will do our best to help you decide if they will/will not suit you!
It is much easier and cheaper for both of us for you to not buy the product than to have it be returned!
Defective items will be exchanged, or refunded if a replacement is unavailable. All defective items need to be reported within 10 days of receipt of goods.
Except for defective items, all returns must be in new, resaleable condition.
Return shipping of defective items will be covered by Moth and Beetle. Return shipping of non-defective items will be the responsibility of the buyer.
Shipping is not refundable.
Items CANNOT be exchanged or returned without authorization. You will be provided with an authorization number and shipping details.
It will take approximately 5 business days to process the exchange or return after we have received the goods.
A restocking fee of 15% will be applied.
The following items are final sale:
- All pins, whether insect, preparation, etc. (too hard to assess if pins are missing or damaged)
- Spreading boards, whether wood or foam (since they are made of such soft woods and delicate foam)
- All sale items
- Special order items
We reserve the right to refuse any returns.
To initiate a return, please refer to the Contact Us page.